Refund Policy

• No refunds after 24 hours of active usage: Once you have started using our service for 24 hours after purchase, all sales are final and no refunds will be provided.
• Service functionality issues: Refunds are only granted if the product doesn't work as advertised and we are unable to resolve the technical issue within a reasonable timeframe.
• Change of mind: We do not offer refunds for simply changing your mind or deciding you no longer need the service after active usage has begun.
• Third-party compatibility: We are not responsible for compatibility issues with third-party email clients, applications, or services not officially supported by TempusMail.
• User error or misuse: Refunds are not provided for issues arising from user error, misconfiguration, or violation of our Terms of Service.

• Cancellation at any time: You can cancel your monthly subscription at any time from your account settings or by contacting our support team.
• End of billing cycle: Cancellation will take effect at the end of your current billing cycle. You will retain access to your premium features until that date.
• No partial refunds: You will not receive a refund for the current billing cycle, even if you cancel before the cycle ends.
• Recurring payments: Monthly subscriptions automatically renew each month unless cancelled. Cancelling prevents future charges but does not refund the current period.
• Reactivation: You can reactivate your subscription at any time after cancellation, subject to current pricing.

If you believe you are eligible for a refund based on the criteria above, please contact us at support@tempusmail.com with the following information:

• Your account email address
• Transaction ID or order number
• Date of purchase
• Detailed description of the issue you're experiencing
• Any relevant screenshots or error messages

Our support team will review your request within 2-3 business days. If your refund request is approved, the refund will be processed and credited to your original payment method within 7-10 business days, depending on your payment provider.

We understand that exceptional circumstances may arise. If you have a unique situation not covered by this policy, please contact our support team. We will review your case individually and work with you to find a fair solution.

If you disagree with our refund decision, you have the right to dispute the charge with your payment provider. However, we encourage you to contact us first so we can work together to resolve the issue.

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of TempusMail services after such changes constitutes acceptance of the updated policy.