Refund Policy

Cancellations requests made within 48 hours after the subscription start date are eligible for a full refund, excluding payment gateway charges. If the cancellation request falls on or after the 23rd of the month, usage charges for the current billing period may apply. For monthly subscriptions, cancellation requests made after the 48-hour window will generally not result in a refund — you can continue using the service until the end of the current billing cycle. For annual subscriptions, see the Yearly plan section below for details on prorated refunds and access termination.

• 48-hour window: Cancellations within 48 hours after the subscription start date are eligible for a full refund (less payment gateway charges).
• Gateway charges: All refunds will be subject to a 2.5% deduction to cover payment gateway processing fees.

Monthly subscriptions follow the cancellation rules shown in the cancellation modal. The modal displays that authorised service continues until current subscription expiration date and any refund amount based on your subscription record.

• Cancellation at any time: You may cancel your monthly subscription from Subscription tab or by contacting support.The exact Service continues until date (and any refund eligibility) is shown in the cancellation modal — if eligible for a full refund the modal may show immediate termination (end of day at 23:59 IST); otherwise your access continues until the subscription end date shown and you will not be billed after that date.
• Access until effective date: If your cancellation meets the full-refund criteria (typically within 48 hours and other eligibility checks), the subscription may end immediately (effective at 23:59 IST on the request day). Otherwise, access continues until the subscription end date shown in your account or the modal.
• No partial refunds: Refunds for monthly plans are only provided when the cancellation meets the full-refund criteria. If you cancel after that window, the current billing period is not refunded.
• Reactivation (Stripe Only): If you change your mind you may reactivate before the effective cancellation date to retain your existing subscription and remaining access. If the cancellation has already been processed, you will need to create a new subscription and will be charged at current pricing.
• Cancellation Email: See the cancellation email for the exact effective date and refund calculation for your account.

Annual subscriptions are handled differently from monthly plans. If you cancel within the initial 48-hour window you may be eligible for a full refund (less gateway fees). For cancellations after the 48-hour window, we provide a prorated refund based on unused days of the annual term.

• Prorated refunds: For yearly plans cancelled after 48 hours, refunds are calculated based on unused days (pro-rata) and the applicable gateway fee.
• Access termination: For prorated yearly cancellations, the subscription will be terminated at 23:59 on the day you request cancellation (local IST time), and you will not be billed beyond that date.
• Gateway charges: All refunds are subject to a 2.5% deduction to cover payment gateway processing fees.
• How refunds are processed: Refunds will be reviewed and processed within 7 business days and will be credited to your original payment method subject to your bank or payment provider processing times.

• Service functionality issues: Refunds are only granted if the product doesn't work as advertised and we are unable to resolve the technical issue within a reasonable timeframe.
• Third-party compatibility: We are not responsible for compatibility issues with third-party email clients, applications, or services not officially supported by TempusMail.
• User error or misuse: Refunds are not provided for issues arising from user error, misconfiguration, or violation of our Terms of Service.
• 2.5% gateway charge deduction: All approved refunds will be subject to a 2.5% deduction to cover payment gateway processing fees.

If you believe you are eligible for a refund based on the criteria above, please contact us at support@tempusmail.com with the following information:

• Your account email address
• Transaction ID or order number
• Date of purchase
• Detailed description of the issue you're experiencing
• Any relevant screenshots or error messages

Our support team will review your request within 2-3 business days. If your refund request is approved, the refund will be processed and credited to your original payment method within 7-10 business days, depending on your payment provider.

We understand that exceptional circumstances may arise. If you have a unique situation not covered by this policy, please contact our support team. We will review your case individually and work with you to find a fair solution.

If you disagree with our refund decision, you have the right to dispute the charge with your payment provider. However, we encourage you to contact us first so we can work together to resolve the issue.

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of TempusMail services after such changes constitutes acceptance of the updated policy.